Dialogs

• “Dialogs” is a secondary item under the “Designer” category
• This area is for the Service Designer and is not visible to other users
• This area is provided so the Designer can create and edit service dialogs

Dialog Editor

Blank Dialog Editor

• When the user creates a new dialog, they are brought to this screen with a single tab and section already populated.

Implementation Details

• The Dialog Editor should follow the same conventions as the blueprint editor when generating names for new dialogs and dialog elements. (e.g. “Untitled Dialog”)

Placing a dialog element

• Hovering over an element in the toolbar or on the canvas should show a grab handle and outline of the element

• The user may click and drag the element to a specific place, or click on it once which will place it at the end of the lowest section on the current tab

Editing an element

• Elements can be duplicated and deleted by selecting them and clicking the duplicate and delete buttons in the toolbar.
• Hovering over a placed element will show the edit icon

• Clicking the edit icon should bring up the element editor modal

Implementation Details

• The title of the modal should be “Edit [type of element]”

Stretch Featues (Optional)

• Space and technology permitting, the element editor modal should be replaced with an element properties panel that enables the user to edit the selected element in real time.
• Undo and Redo features would be required for this to be effective
• Checking the “Preview Dialog” option would hide the toolbox and properties panel and display the dialog as it would appear when it is being used.

Additional Functionality

• Filling in the Help Text field on an element will provide the consumer with information about the purpose of the element and how it should be populated.

• If an element has a populated Help Text field (not undefined) the rendered element in the dialog will be accompanied by a Field Level Help icon.
• Elements with undefined Help Text will not have this icon

• Dropdown elements will have an additional parameter that if turned on, will enable the search capabilities of the dropdown

Customer Feedback

Customer Feedback Received

• Overview of customer feedback received

Necessary Customer Feedback

• Questions to follow up with customers