This video demonstrates how you can take manual tasks and processes and turn them into automation workflows. In this video we utilize Red Hat CloudForms and Ansible Tower to provide an underlying automation and orchestration framework to deliver automation to your IT organization.
I was presenting the CloudForms service catalog and self service capabilities to a customer, when the head of operations says: “This looks great, but there is no way we are going to use this. The tool we use for everything from service desk to request tracking to service management is ServiceNow. Can you integrate your service catalog into ServiceNow?”